Date of Award

Spring 2021

Document Type

Dissertation

Degree Name

Doctor of Business Administration (DBA)

First Advisor

Dr. Scott Wysong

Second Advisor

Dr. Michael Stodnick

Abstract

The past decade witnessed an accelerated adoption of Intelligent Automation (IA) technologies by organizations in nearly every sector of the economy (Amalean et al., 2018). While organizations compete to attract and retain talent, the effects of IA on employees have not been investigated thoroughly. Grounded in Hackman & Oldham’s (1976) Job Characteristics Model (JCM), this study investigates the influence of IA deployment on employees’ sense of Meaningfulness at work. In this study, IA was posited to moderate the relationship between the three job characteristics in the JCM (Skill Variety, Task Identity, and Task Significance) and sense of Meaningfulness at work. This study adopted a cross-sectional design that surveyed 505 working adults in the U.S. The results indicate that IA did not influence employees’ sense of Meaningfulness at work. However, the negative perceptions that IA is here to eliminate jobs within organizations and replace employees with robots and applications was not found either. Overall, the influence of IA in the workplace is a relatively new phenomenon and more work is needed both from an academic and practitioner standpoint.

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